Privacy Notice

Privacy Notice

Last Updated: 05-NOV-2024

Introduction

The Praeluceo Group and its affiliates, subsidiaries and related entities (“Honeyman Water Limited”, “Honeyman Group Limited”, “we, “our”) is committed to protecting the privacy and security of the personal data we collect about end customers and users of our services (“you/your”).

The purpose of this privacy notice is to explain what personal data we collect about you when you interact through our “channels” such as our website, email servers, telephone systems, trade shows, meetings or postal channels.

When we do this, we are the data controller. However, when we provide your business with our services, we act as the data processor of the data you share with us for the performance of the service agreement signed between your business and Praeluceo Group and its affiliates.

Please read this privacy notice carefully as it provides important information about how we handle your personal information and your rights. If you have any questions about any aspect of this privacy notice you can contact us using the information provided below or by contacting us at emailus@honeymanwater.com

Personal data we collect

When you visit our website and / or interact with our business through our channels, we may collect the following types of personal data:

Name of business representatives
Corporate email
Phone number(s) such as Direct Dial, Mobile, Switchboard numbers
Any personal information you share with us when making an enquiry or calling us
Your testimonial if you choose to provide it

We operate on a B2B (business-to-business) basis, and due to the nature of our services, it is unlikely that we’ll process relevant amounts of personal data. However, when providing services to your company, we may receive and process the following types of personal data from your company:

Name of staff
Role of staff within the organisation
Education or professional qualification of staff
Any personal information (such as views, opinions or additional contact details) you choose to share with us in the context of our services or to provide you with assistance.

Purposes for which we use personal data and the legal basis

We may use your personal data for the following purposes and on the following lawful bases:

Purpose	Type of data	Lawful Basis for Processing
To receive, analyse and respond to your enquiries sent by email, phone, or through the form in our website	Name, corporate email, phone number	Contract – to fulfil your request and make it possible for you to enter a contract with us
To receive, analyse and respond to your enquiries sent by email or phone	Additional personal information (such as opinions, views and contact details) you wish to share with us	Consent
To publish your testimonials in our website and increase our brand reputation and potential sales	Your testimonials, including opinions, name and role within your organisation	Consent
Providing our services to your company by acting as a Data Processor for your business, to provide them with our services, including training staff and understanding your business model to implement operational changes and provide your business with advice	Name of staff, role of staff within the organisation, education or professional qualification of staff, any personal information (such as views, opinions, or additional contact details) you choose to share with us in the context of our services, or to provide you with assistance	As per the Controller chosen lawful basis
To the performance of our marketing activities, including sending newsletters	Corporate email address	Legitimate interest

Where personal data is processed because it is necessary for the performance of a contract to which you are a party, we will be unable to provide our services without the required information.

Cookies

We use cookies on our website.

This helps us to provide you with a good experience when you browse our website and also allows us to improve our website and understand how you interact with us.

For detailed information on these cookies, the way we use them, your rights and choices about cookies, and the purposes for which we use them, please see our cookie policy.

Sharing your data

Your electronic data is held at Praeluceo Group Level, which means your data is accessible to its affiliates Honeyman Water Limited and Honeyman Group Limited.

When we provide services to you, we share your personal data with our vendors and third-party service providers, for instance, for payments processing or to organise video-conferencing (ie Teams, Zoom etc). When we do so, we ensure having entered into Data Processing Agreements with our service providers, which means that they can only process your personal data in accordance with our instructions and they will not be able to use it for their own purposes.

Personal data may also be shared with government authorities and/or law enforcement officials for the prevention or detection of crime, if required by law or if required for a legal or contractual claim.

We have taken appropriate steps to ensure that personal data processed outside the UK has an essentially equivalent level of protection as it has within the UK.

How long we keep your data

We will retain your personal data for as long as is necessary to provide you with our services and for a reasonable period thereafter to enable us to meet our contractual and legal obligations and to deal with complaints and claims.

At the end of the retention period, your personal data will be securely deleted or anonymised, for example by aggregation with other data, so that it can be used in a non-identifiable way for statistical analysis and business planning.

If you want to know how long we store specific types of personal data, you may request a copy of our Data Retention Policy and Schedule.

How we protect your data

We implement appropriate technical and organisational measures to protect data that we process from unauthorised disclosure, use, alteration or destruction, mainly:

Personal data is electronically stored in secure environments, to allow any communication necessary for the performance of a contract between our company and yours, or to take steps to enter a contract, and for the purposes of legitimate mutual business interests.
No personal data is stored on removable drives.
Personal data is encrypted.
Personal data is never shared with third parties without the appropriate data protection measures, including signing the appropriate agreements and commitments to data protection.
We make it clear and easy for people to opt-out or change preferences.
We only collect personal data that may be embedded our business-to-business relationship.
Any personal data in printed form is discarded by secure shredding.
We ensure our communications are relevant to you and guarantee you can opt-out and unsubscribe from any marketing communications.

Your rights and options

You have the following rights in respect of your personal data:

You have the right of access to your personal data and can request copies of it and information about our processing of it.

If the personal data we hold about you in incorrect or incomplete, you can ask us to rectify or add to it.
Where we are using your personal data with your consent, you can withdraw your consent at any time.
Where we are using your personal because it is in our legitimate interests to do so, you can object to us using it this way.
Where we are using your personal data for direct marketing, including profiling for direct marketing purposes, you can object to us doing so.
You can ask us to restrict the use of your personal data if:
- It is not accurate.
- It has been used unlawfully but you do not want us to delete it.
- We do not need it any-more, but you want us to keep it for use in legal claims; or
- if you have already asked us to stop using your data but you are waiting to receive confirmation from us as to whether we can comply with your request.
In some circumstances you can compel us to erase your personal data and request a machine-readable copy of your personal data to transfer to another service provider.
You have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

If you wish to exercise your rights, please contact us at emailus@honeymanwater.com.

You can also lodge a complaint with the Information Commissioner’s Office. They can be contacted using the information provided at: https://ico.org.uk/concerns/.

Contact us

If you have any questions, or wish to exercise any of your rights, then you can contact:

Honeyman Water Ltd, Unit 7 All Saints Industrial Estate, Shildon, County Durham, DL4 2RD, UK

Alternatively, you can email us at emailus@honeymanwater.com.

Changes to this privacy notice

We may update this notice (and any supplemental privacy notice), from time to time as shown below. We will notify of the changes where required by applicable law to do so.

Last modified: 15-NOV-2024.